Reasons to investigate a workplace incident include:
  • Most importantly, to find out the cause of incidents and to prevent similar incidents in the future
  • To fulfil any legal requirements
  • To determine the cost of an incident
  • To determine compliance with applicable regulations (e.g., occupational health and safety, criminal, etc.)
  • To process workers' compensation claims What are the steps involved in investigating an incident? First:
  • Report the incident occurrence to a designated person within the organization.
  • Provide first aid and medical care to injured person(s) and prevent further injuries or damage.
The incident investigation team would perform the following general steps:
  • Scene management and scene assessment (secure the scene, make sure it is safe for investigators to do their job).
  • Witness management (provide support, limit interaction with other witnesses, interview).
  • Investigate the incident, collect data.
  • Analyze the data, identify the root causes.
  • Report on the findings and recommendations.
The organization would then:
  • Develop a plan for corrective action.
  • Implement the plan.
  • Evaluate the effectiveness of the corrective action.
  • Make changes for continual improvement.

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