Reasons to investigate a workplace incident include:
- Most importantly, to find out the cause of incidents and to prevent similar incidents in the future
- To fulfil any legal requirements
- To determine the cost of an incident
- To determine compliance with applicable regulations (e.g., occupational health and safety, criminal, etc.)
- To process workers' compensation claims What are the steps involved in investigating an incident? First:
- Report the incident occurrence to a designated person within the organization.
- Provide first aid and medical care to injured person(s) and prevent further injuries or damage.
The incident investigation team would perform the following general steps:
- Scene management and scene assessment (secure the scene, make sure it is safe for investigators to do their job).
- Witness management (provide support, limit interaction with other witnesses, interview).
- Investigate the incident, collect data.
- Analyze the data, identify the root causes.
- Report on the findings and recommendations.
The organization would then:
- Develop a plan for corrective action.
- Implement the plan.
- Evaluate the effectiveness of the corrective action.
- Make changes for continual improvement.